We’re dedicated to the proposition that simply having the best precision ag products and technologies in the world isn’t good enough. The fact is our products and systems are only as good as the support and people we have behind them. Which is to say we take great pride in the level of support and service we provide our entire customer base—from distributors, dealers, and OEMs (Original Equipment Manufacturer) on the one hand, to custom operators and growers on the other. As a Raven customer, your satisfaction is one of our highest priorities. So we make sure we earn it with industry-leading sales, support, and service at every level.
Our Account Managers work closely with dealers and OEMs to make sure they get the tools and support they need to successfully sell and represent Raven products in their territory. Each Account Manager is a field expert in agriculture and precision technology. They are specially trained and equipped to provide Raven dealers and OEMs with industry leading support and training.
CUSTOMER SUPPORT SPECIALISTS
Our Customer Support Specialists handle incoming sales inquiries, such as price and availability of parts, place orders, process warranty claims, and inventory return requests. They work closely with dealers to keep them informed of any order issues that need immediate attention. They also stay in close communication with the Account Managers to ensure that the best possible service is being provided to our dealers.
TECHNICAL SERVICE SPECIALISTS
Our Technical Service Specialists are part of an in-house team of experts, uniquely qualified to assist Raven dealers with technical expertise on all matters pertaining to Raven products and related systems. Raven dealers and OEMs are given priority status over their customers that contact Raven. This enables each dealer and OEM to quickly reach a Technical Service Specialist for support. For this reason, the dealers’ and OEMs’ customers are advised to contact them directly to allow Raven to continue to provide prompt and efficient support.
PRECISION AG SPECIALISTS
Raven Precision Ag Specialists provide regional distributor sales support and market products. The PAS ensures that Raven distributors have sufficient knowledge to market and provide field support for Raven’s products. They also conduct training sessions and demonstrations of Raven products for distributors and prospective customers.